Our IT help desk has been built from the ground up to serve the needs of our clients. It includes a sophisticated web portal where your IT champions can manage support tickets. They can also review IT assets, check our FAQ or generate reports from our list of useful templates. All our support clients have access to this platform as standard.
Reliable devices allow our clients to just get on with their work. We install a powerful health and maintenance agent to all workstations and servers FREE as part of our support contracts. We build quality right into our services, thus maintaining healthier devices and happier clients.
Clients choose if they would like to receive regular proactive site visits for any tasks that can’t be completed remotely. The number of users within your business dictates the number of visits we recommend. We tailor our support contracts to suit your business needs and your IT budget.