Our IT help desk has been built from the ground up to serve the needs of our clients. It includes a sophisticated web portal where your IT champions can manage support tickets. They can also review IT assets, check our FAQ or generate reports from our list of useful templates. All our support clients have access to this platform as standard.
Reliable devices allow our clients to just get on with their work. We install a powerful health and maintenance agent to all workstations and servers FREE as part of our support contracts. We build quality right into our services, thus maintaining healthier devices and happier clients.
Clients choose if they would like to receive regular proactive site visits for any tasks that can't be completed remotely. The number of users within your business dictates the number of visits we recommend. We tailor our support contracts to suit your business needs and your IT budget.
We back our helpdesk with an SLA promise. It means you'll know when to expect updates to your request. Keeping you up to informed is important to us. We provide a service that we would expect ourselves. A little communication goes a long way.
Expert Support Staff
The support team are highly skilled Microsoft Certified professionals. Are you fed up of explaining the same issue to different support agents every time you call? Give our help desk a try and let us show you how professional IT support should be.
Proactive Site Visits
Rather than firefighting issues, we take a proactive approach to the maintenance of your systems. We define regular site visits as part of your support agreement. It allows us to keep a check on all the stuff that it not adequately managed from off-site. It also gives us an opportunity to say hello and have a cup of tea.
Updates and Patches
Updates and patches are a part of IT life, and all systems need them to stay in shape. We provide proactive IT support that includes updates and patching maintenance windows. We execute modifications at a time most appropriate for your business. Most clients opt to have these tasks completed at regular out of hours intervals to avoid disruption for their users.
Our support agreements cover your users and not just their assigned business devices. We all know that sometimes you just need to get your work done regardless of what devices you have. No problem, wherever you are, we will help you to get the job done.
As an SME ourselves we understand the importance of cost. To help we have created an easy to understand modular charging structure. If you need to add more users, your bill goes up. If you would like to remove users, your bill goes down. Simple! Contact us for an instant quote to support your business.